Big Sur, CA · Med-Spas
Big Sur is one of the most remote and exclusive luxury hospitality markets in California. A handful of legendary resorts handle a guest base that books many months in advance and expects flagship-level service from a workforce that is structurally tiny.
25–40%
new patient acquisition lift in 90 days
$3,500+
average first-year value of an injectables patient
100%
of calls recorded and transcribed for compliance
24/7
coverage for social-ad leads
LOULOU is built with HIPAA-aligned data handling: encrypted in transit and at rest, BAA available, scoped data retention, and audit logging. We do not transmit PHI to third-party LLM providers without your explicit written approval and a compliant configuration.
No — and that is intentional. LOULOU is trained to recognize clinical questions and respond with pre-approved language that books a consultation with a licensed provider rather than offering medical guidance. Your scope-of-practice rules are configurable.
LOULOU integrates with Boulevard, Aesthetic Record, PatientNow, Mindbody, Symplast, Nextech, and other major aesthetic practice management platforms via API.
Yes — peer luxury California properties with similarly tight labor pools.
LOULOU runs on inbound phone lines, not on the property's cell signal — calls reach LOULOU as long as the property's main phone line is up.
LOULOU AI answers every call for Big Sur med-spas — 24/7, in 30+ languages, with the warmth your guests expect.
See LOULOU handle a med-spa intake call→