AI booking concierge for day spas.

The problem we built LOULOU AI to solve for day spas

Spa is the most under-protected revenue surface in hospitality. The reception desk is staffed by one or two coordinators who are simultaneously checking guests in, ringing retail, walking guests to lockers, processing add-ons, and answering the phone. The phone almost always loses. Worse, most spa booking intent happens after hours: a guest finishes dinner, opens her phone, decides she wants a massage tomorrow morning, and calls, and gets voicemail. By morning, she has booked somewhere else or forgotten. Industry data here is grim: spas leave roughly 30–40% of bookable demand on the table simply because the phone went unanswered. A single missed couples-massage booking is a $400+ revenue event, plus the retail and add-on tail. LOULOU answers the phone, recommends the right service in the same way a trained coordinator would ("Given that you mentioned shoulder tension, the 80-minute deep tissue with our therapist Maya would be a better fit than the Swedish"), handles intake disclosures, and writes the booking directly into your spa software. It even handles the awkward parts, gift cards, package logic, gender preferences, late cancellation policy, without flinching.