Your AI Voice Concierge - Built by Operators to Deliver Forbes-Level Service
Every call answered. Every guest cared for. LOULOU ensures no opportunity is missed - transforming calls into bookings while your team stays focused on service.
24/7 Service In Any Language - Voice or Text. No Holds. No Voicemails. No Waiting.
LOULOU is an AI voice and SMS concierge built for hospitality teams. It answers every call 24/7 in any language, books reservations, handles after-hours overflow, and never sends a guest to voicemail - serving hotels, resorts, restaurants, spas, private clubs, and more with Forbes-level service standards.
Even the best hospitality teams can't answer every call.
- 85% of callers whose calls go unanswered will not call back.
- 80% of callers sent to voicemail never leave a message - meaning the opportunity ends before you ever hear it.
- Voice bookings generate up to 60% more revenue than online bookings in high-end hotel and resort settings.
- 58% of guests call before they book, looking for reassurance, personalization, or connection before confirming.
LOULOUensures those opportunities aren't missed. Your team stays focused on guests in front of them - and every caller is welcomed, informed, and guided to book with care.
Hospitality is human at its core. But the phone rings while a server is greeting a table, while the therapist is resetting a room, while the front desk is caring for a traveler who's just arrived from a long journey.
There are simply more moments of guest need than there are hands to answer them.
This is where LOULOU steps in - gracefully, consistently, and in the voice of your brand.
LOULOU Resort Demo
What Our Clients Say
Suncadia | Glade Springs Spa
“LOULOUhelped ensure we didn't lose the guests who were already reaching out to us. It protects our experience, our schedules, and our team's capacity.”
- Director of Spa, Suncadia
Compassionate Hart Spa
“Before LOULOU, the team was delivering deeply personalized in-studio work - but off-hours calls commonly went unanswered, leading to missed opportunities and slower schedule fill.”
“With LOULOU, guests who reach out - at any hour - are now met with clarity, warmth, and a smooth path to book.”
- Owner, Compassionate Hart
Sorriso Modern Italian Kitchen
“LOULOUhelped ensure every inquiry was welcomed and converted, even during peak service. Our team stays present, without losing the guests reaching out.”
- General Manager, Westin/Sorriso
Created for hospitality teams - by hospitality vets.
Solutions for every hospitality vertical.
hotel-resort-spas
Forbes-level service on every spa call.
LOULOU is a multilingual AI booking concierge for hotel and resort spas, handling cross-property reservations for spa, rooms, and dining with the warmth your guests expect from a 5-star property.
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spas
AI booking concierge for day spas.
LOULOU is an AI booking assistant for spas that converts after-hours calls into appointments, recommends services by guest preference, and integrates with your booking software.
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med-spas
HIPAA-aware AI receptionist for med-spas.
LOULOU answers med-spa calls, screens new patient inquiries, books consultations and treatments, and follows your scripts for compliance-sensitive conversations.
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salons
AI booking assistant for hair and beauty salons.
LOULOU answers salon calls 24/7, books appointments by stylist preference, handles cancellations and waitlist re-fill, and answers service and pricing questions, freeing your front desk to focus on clients in the chair.
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By City
LOULOU serves properties across 53 US markets.
From New York boutique hotels to Aspen mountain resorts - find hospitality businesses in your market already working with LOULOU.
Your Questions, Answered
How does LOULOU match our brand's voice?
We train LOULOU using your tone, language patterns, offerings, and service philosophy. Think of it as a digital extension of the way you already welcome guests - thoughtful, warm, and informed. Guests should not feel they are interacting with the frustrating bots of the past - they should feel cared for and get the answers and assistance that drives guest satisfaction and loyalty.
Does LOULOU replace our staff?
Not at all. LOULOU supports your team by answering the calls they physically can't get to - especially during peak hours, after closing, or while attending to in-person guests. Your people remain at the heart of hospitality. LOULOU simply ensures that every guest reaching out is acknowledged and guided with care.
How does LOULOU integrate with our existing systems?
Our engineers specialize in API development and system integrations, allowing LOULOU to work alongside your current reservations, POS, and scheduling systems. We connect to the platforms you already use so your workflows stay familiar and seamless.
We'd Love to Meet You
Tell us a bit about your property, and we'll share what opportunities we're already seeing across restaurants, spas, and hotels just like yours.