HIPAA-aware AI receptionist for med-spas.

The problem we built LOULOU AI to solve for med-spas

Med-spa is the highest-stakes phone surface in beauty and wellness. The caller is making a real medical decision, Botox, filler, laser, body contouring, and the cost of a mishandled call is enormous in two directions. On the upside, a single new injectables patient is worth thousands in lifetime value. On the downside, a poorly-handled clinical question can become a complaint, a refund, or a regulatory headache. Most med-spas split the difference badly: the front desk is staffed by a coordinator who is also doing intake, payment processing, and product retail, and who is quietly terrified of saying the wrong thing about a treatment. Calls go to voicemail. Voicemails sit. New-patient leads get cold. Existing patients reschedule by text instead of calling. LOULOU was built with this exact stakes profile in mind. It is trained on your treatment menu, your scope-of-practice rules, your HIPAA-aligned conversation patterns, and your specific scripts for what to say (and not say) about clinical questions. It books consultations, sends pre-care instructions, handles rescheduling, and escalates anything that needs a clinician, without the legal anxiety that paralyzes a human receptionist.