Our Team

As hospitality insiders, we understand the balancing act: managing operational demands while ensuring each guest feels seen and cared for. That's why we created LOULOU – a voice and SMS AI solution crafted specifically for hotels, restaurants, and spas. It's more than a tool – it's a hospitality-focused partner that ensures every guest inquiry is answered with intelligence and heart.

Margaret Seeley

Co-Founder + CEO

Margaret brings 20+ years of luxury hospitality operations experience across Forbes-rated resorts and destination spas. She founded LOULOU after watching too many great properties lose guests – and revenue – to unanswered phones.

Dawn Spann

Co-Founder + COO

Dawn spent her career running spa and wellness operations at world-class properties. She built LOULOU's service delivery model from the ground up, ensuring every integration feels true to the brand it serves.

Colin Highland

Chief Intelligence Officer

Colin leads LOULOU's AI training and knowledge base architecture. His background in conversational AI and NLP means LOULOU doesn't just answer – it understands.

Pate Bryant

Chief Technology Officer

Pate architects the infrastructure behind LOULOU's real-time booking integrations and analytics platform. He ensures the system writes correctly into Opera, Book4Time, OpenTable, and every other system your property depends on.